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Terms & Conditions

Welcome to the Dodson & Horrell website (the Website) terms of use. These terms of use apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms of use you may not use or access this Website.

www.dodsonandhorrell.com  and www.dodsonandhorrellonline.co.uk  are operated by Dodson & Horrell Ltd. (we and us).

The supply of any products or services you order from this Website is subject to our Online Store Terms & Conditions You should also read our Privacy Policy.

We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Website.

Accessing the Site

We cannot guarantee that the Website will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Website or any computer system, server, router or any other internet-connected device.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Website and is compatible with the Website. You also understand that we cannot and do not guarantee or warrant that any content of the Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

Accuracy of information

We will use reasonable endeavours to ensure that information on the Website is accurate, but commentary and other material posted on the Website are not intended to amount to advice on which reliance should be placed. Except to the extent that our Terms & Conditions apply, we make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information.

If you find any inaccurate information on the Website please let us know and we will endeavour to correct it, where we agree, as soon as reasonably practicable. 

Copyright / Intellectual property rights

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (Dodson & Horrell Ltd.) or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Links to this and other websites

As a convenience to customers, the Website may include links to other web sites or material which are beyond its control. We are  not responsible for content on any site outside the Website or which are linked from it. That we include these hyperlinks does not imply any endorsement of the material on such sites or any association with their operators.

We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on this Website. Without prejudice to that right, if you wish to link to the Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:

·      you do not remove, distort or otherwise alter the size or appearance of our logo;

·      you do not create a frame or any other browser or border environment around the Website;

·      you do not in any way imply that we endorse any products or services other than our own;

·      you do not misrepresent your relationship with us nor present any other false or misleading information about us;

·      you do not otherwise use any of the trade marks displayed on the Website without our express written permission;

·      you do not link from a website that is not owned by you; and

·      any website from which you link to the Website does not contain any content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

Our liability

Although we hope this Website will be of interest to users (and except to the extent that our Terms & conditions apply), we accept no liability and offer no warranties or conditions in relation to this Website or its content, to the fullest extent such liability can be excluded by law.

If we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

This clause shall not limit or affect our liability resulting from any products sold through the Website being found to be unsafe or if something we do negligently causes death or personal injury.

Applicable Law

These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

International Use

We make no promise that materials on the Website are appropriate or available for use in locations outside the United Kingdom, and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this Website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

How to Contact Us

Please feel free to contact us in any of the following ways:

by email at enquiries@dodsonandhorrell.com.

by telephone 01832 737300 9am – 5pm, Monday to Friday

by fax 01832 737303

by writing to us at:

Dodson & Horrell Ltd.

Kettering Road

Islip

Kettering

Northamptonshire

NN14 3JW

Dodson & Horrell Ltd. is a company registered in England and Wales. Our company number is 2098720 and our registered office address is Kettering Road, Islip, Kettering, Northants NN14 3JW. Our VAT registration number is  .....................?

These Terms of Use were last updated on 26th November 2009.

Privacy Policy

Welcome to the Dodson & Horrell website (the Website) privacy policy www.dodsonandhorrell.com  and www.dodsonandhorrellonline.co.uk  are operated by Dodson & Horrell Ltd. (we and us) and we are committed to protecting and respecting your privacy.

This policy (together with our Website and Online Store General Terms of Use and Online Store Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the data controller is Dodson & Horrell Ltd..

We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on our Website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our Website that were viewed during your visit and any search terms that you entered on our Website ("User Information"). We may collect this information even if you do not order with us.

Information we may collect from you

·          details of transactions you carry out through our Website and of the fulfilment of your orders;

·          information that you provide by filling in forms on the Website, including, but not limited to, information provided at the time of requesting or subscribing to any service, or becoming a registered user or if you enter any competition or promotion sponsored by us;

·          information from surveys that we use for research purposes, if you choose to respond to them;

·          communications you send to us, for example to report a problem with or submit a comment regarding the Website; and

·          details of your visits to the Website, including, but not limited to, traffic data, location data and the resources that you access.

IP addresses and cookies

We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and to deliver a better and more personalised service. They enable us to:

·          estimate our audience size and usage pattern;

·          store information about your preferences, and so allow us to customise the Website according to your individual interests;

·          speed up your searches; and

·          recognise you when you return to the Website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use the Website. The "Help" menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Process and storing your information

The data that we collect from you is processed by staff who work either for us or one of our group companies or for one of our service providers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using secure sockets layer (SSL) technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of your information

We use information held about you in the following ways:

·          processing your orders;

·          for statistical or survey purposes to improve this Website and its services to you;

·          to serve website content and advertisements to you;

·          to administer this website;

·          if you consent, to notify you of products or special offers that may be of interest to you;

·          to notify you about changes to our services.

        
If you do not want us to use your data for direct marketing purposes, please check or un-check (as directed) the relevant box situated on the form on which we collect your data or you can email us at webenquiries@dodsonandhorrell.com.

Disclosure of your information

We may disclose your personal information to any affiliated company within our group.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or User Information, we are entitled do so.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at enquiries@dodsonandhorrell.com.

The Website may, from time to time, contain hyperlinks to and from internet sites operated by other organisations. If you follow a hyperlink to any of these sites, please note that they will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to such sites.

We reserve the right to change this privacy policy from time to time by changing it on the Website.

This privacy policy was last updated on 21st February 2008.